Our top FAQs
What is the returns policy?
Due to current restrictions, we have extended our return policy from 14 days to 28 days from your delivery date.
Items must be returned in the original packaging, with the tags still attached. We're unable to accept returns for any pierced jewellery, cosmetics or perfume, or any underwear or swimwear where the hygiene seal has been removed. All of our face coverings are non-returnable. Homeware items must be returned in their original packaging.
You can book a free return with us.
When will I get my refund?
We will issue your refund for returned items ASAP. We’ll send you an email as soon as your return has been processed and the funds will take 3-5 working days to reach your account